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.badge{font-size:8px}.conversation-toolbar{padding:11px 15px}.composer{padding:15px}.composer-bottom>span{max-width:160px}.metric-grid{gap:12px}.metric-card{padding:16px}.metric-card strong{font-size:34px}.collection-controls{flex-wrap:wrap}.collection-controls .field:first-child{width:100%}.collection-controls .field:nth-child(2){width:65%}.collection-controls>span{font-size:9px}.surface{padding:19px;overflow-x:auto}.form-grid{grid-template-columns:1fr}.programme-list{grid-template-columns:1fr;padding:19px 0 0}.programme-row{padding:19px}.login-page{display:block}.login-story{min-height:280px;padding:26px}.login-editorial{padding:35px 0 5px}.login-editorial h1{margin:16px 0;font-size:41px}.login-editorial h1 br{display:none}.login-editorial p,.login-story-footer,.login-form-panel{min-height:580px;padding:30px 26px}.login-form-wrap{padding-top:0}.login-form-wrap h2{font-size:39px}.login-panel-footer{margin-top:32px}.skip-link{left:16px}}@media 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.chat-workspace{height:100dvh;overflow:hidden}.chat-workspace .workspace-content{flex-direction:column;height:100%;display:flex}.chat-workspace .topbar{background:#fff;flex-shrink:0;height:56px}.chat-workspace .inbox-main{flex:1;min-height:0}.chat-workspace .inbox-layout{color:#253444;grid-template-columns:304px minmax(0,1fr);height:100%;min-height:0;position:relative;overflow:hidden}.inbox-layout .conversation-list{background:#fff;border-right:1px solid #e5e9ee;height:100%;min-height:0}.inbox-layout .list-title{gap:12px;padding:23px 18px 18px}.inbox-layout .list-title h1{font-family:var(--font-body), sans-serif;letter-spacing:-.045em;gap:9px;margin:0;font-size:23px;font-weight:750}.inbox-layout .count-pill{color:#286aa6;background:#edf3fa;border-radius:6px;height:22px;font-size:11px}.inbox-layout .list-title p{color:#657382;align-items:center;gap:5px;margin-top:5px;font-size:11px;display:flex}.inbox-layout .list-title p svg{color:#24805b}.inbox-layout .icon-button{color:#667587;background:0 0;border-color:#0000;flex-shrink:0}.inbox-layout .icon-button:hover,.inbox-layout .icon-button.active{color:var(--brand-blue);background:#eaf2fc}.inbox-layout .search-field{background:#f3f5f7;border-color:#0000;border-radius:8px;margin:0 16px 17px;padding-left:11px}.inbox-layout .search-field input{padding:10px;font-size:12px}.inbox-layout .search-field button{color:#657382;background:0 0;border:0;padding:8px}.inbox-layout .inbox-tabs{border-bottom:1px solid #e8ecf0;gap:5px;margin:0 16px;display:flex}.inbox-tabs button{color:#667587;background:0 0;border:0;border-bottom:2px solid #0000;flex:1;justify-content:center;align-items:center;gap:5px;padding:10px 7px;font-size:12px;font-weight:650;display:flex}.inbox-tabs button.active{border-bottom-color:var(--brand-blue);color:var(--brand-blue)}.inbox-tabs button span{background:#f1f3f5;border-radius:4px;padding:0 4px;font-size:10px}.inbox-tabs button.active span{background:#e8f2fc}.inbox-list-tools{color:#788595;justify-content:space-between;align-items:center;padding:13px 18px;font-size:10px;display:flex}.inbox-list-tools .text-button{color:#607286;font-size:10px}.inbox-list-tools .text-button.active{color:var(--brand-blue)}.inbox-layout .filter-select{margin:0 16px 12px}.inbox-layout .filter-select select{border:1px solid var(--line);appearance:auto;background:#f6f8fa;padding:8px;font-size:12px}.inbox-layout .conversation-rows{flex:1;min-height:0;overflow-y:auto}.inbox-layout .conversation-row{border-top:0;border-bottom:1px solid #f0f2f5;border-left:3px solid #0000;border-right:0;align-items:center;gap:11px;padding:16px}.inbox-layout .conversation-row:hover{background:#f5f8fc}.inbox-layout .conversation-row.selected{border-left-color:var(--brand-blue);background:#eaf3ff}.chat-avatar{width:42px;height:42px;font-family:var(--font-body), sans-serif;color:#396581;background:#dfedf5;border-radius:50%;flex-shrink:0;place-items:center;font-size:13px;font-weight:700;display:grid}.chat-avatar.avatar-1{color:#786044;background:#f0e5d7}.chat-avatar.avatar-2{color:#69558b;background:#ece5f7}.chat-avatar.avatar-3{color:#3c7468;background:#ddeee8}.chat-avatar.large{width:64px;height:64px;font-size:21px}.avatar-wrap{flex-shrink:0;position:relative}.avatar-channel{color:#fff;background:#25a469;border:2px solid #fff;border-radius:50%;place-items:center;width:18px;height:18px;display:grid;position:absolute;bottom:-2px;right:-3px}.avatar-channel svg{width:13px;height:13px}.inbox-layout .conversation-summary{flex:1;min-width:0;display:block}.inbox-layout .row-name{flex-direction:row;justify-content:space-between;align-items:baseline;gap:8px}.inbox-layout .row-name strong{font-size:12px;font-weight:700;line-height:1.5}.inbox-layout .row-name time{color:#758495;flex-shrink:0;font-size:10px}.message-preview{color:#6c7989;align-items:center;gap:4px;margin:5px 0 7px;font-size:12px;display:flex}.message-preview>span:last-child{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.message-preview .delivery-status{flex-shrink:0}.message-preview .delivery-status>span{display:none}.inbox-layout .row-meta{justify-content:space-between;gap:5px}.inbox-layout .row-meta .badge{color:#647383;background:#f1f4f8;padding:2px 5px;font-size:9px;font-weight:550}.inbox-layout .row-meta .badge.amber{background:var(--sand);color:var(--amber)}.inbox-layout .row-meta .badge.teal{color:#286aa6;background:#dfeefa}.inbox-layout .row-meta .row-assignee{color:#65788d;text-overflow:ellipsis;white-space:nowrap;align-items:center;gap:3px;font-size:9px;display:flex;overflow:hidden}.inbox-layout .list-footer{color:#728295;background:#fff;border-top-color:#e8ecf0;padding:12px;font-size:10px}.inbox-layout .conversation-panel{background:#efeae2;height:100%;min-height:0}.inbox-layout .conversation-panel>.loading-state,.inbox-layout .conversation-panel>.empty-state{flex:1}.inbox-layout .transcript-header{background:#fff;border-bottom:1px solid #e5e9ee;gap:12px;min-height:76px;padding:13px 20px}.inbox-layout .transcript-header>.chat-contact-name{min-width:0}.inbox-layout .transcript-header h2{letter-spacing:-.02em;text-overflow:ellipsis;white-space:nowrap;font-size:14px;font-weight:750;overflow:hidden}.inbox-layout .transcript-header p{flex-wrap:wrap;align-items:center;gap:9px;margin-top:2px;font-size:11px}.whatsapp-label{color:#28825d;align-items:center;gap:4px;display:inline-flex}.contact-number{color:#7a8796;overflow-wrap:anywhere}.inbox-layout .conversation-toolbar{background:#f9fafc;border-bottom-color:#e5e9ee;flex-shrink:0;gap:10px;min-height:49px;padding:9px 20px}.inbox-layout .conversation-toolbar .chat-assignment{color:#627286;font-size:11px}.inbox-layout .toolbar-actions{gap:6px}.inbox-layout .toolbar-actions .button{background:#fff;border-radius:6px;padding:6px 8px;font-size:10px}.inbox-layout .toolbar-actions .button.primary{background:var(--brand-blue);border-color:var(--brand-blue);color:#fff}.chat-history-wrap{flex:1;min-height:0;position:relative}.inbox-layout .transcript-scroll{overscroll-behavior:contain;background-color:#efeae2;background-image:url(/brand/chat-pattern.svg);background-size:360px 300px;height:100%;min-height:0;padding:20px 28px;overflow-y:auto}.chat-history-content{max-width:1000px;margin:0 auto}.inbox-layout .transcript-date{color:#617080;justify-content:center;margin:22px 0;font-size:11px;display:flex}.inbox-layout .transcript-date>span{background:#fff;border-radius:7px;padding:4px 12px;box-shadow:0 1px 2px #14273a14}.inbox-layout .message-row{margin:14px 0}.inbox-layout .message-row.grouped{margin-top:-8px}.inbox-layout .message-content{min-width:100px;max-width:min(85%,600px)}.inbox-layout .message-bubble{color:#253444;white-space:normal;background:#fff;border:0;border-radius:0 9px 9px;padding:9px 12px 5px;font-size:13px;line-height:1.65;position:relative;box-shadow:0 1px 1px #1525391a}.inbox-layout .message-bubble:before{content:"";border:6px solid #fff;border-color:#fff #fff #0000 #0000;position:absolute;top:0;left:-6px}.inbox-layout .outbound .message-bubble{background:#d9fdd3;border-radius:9px 0 9px 9px}.inbox-layout .outbound .message-bubble:before{border:6px solid #0000;border-color:#d9fdd3 #0000 #0000 #d9fdd3;left:auto;right:-6px}.inbox-layout .grouped .message-bubble{border-radius:9px}.inbox-layout .grouped .message-bubble:before{display:none}.inbox-layout .message-bubble p{white-space:pre-wrap;overflow-wrap:anywhere}.inbox-layout .message-author{color:#408057;text-align:left;align-items:center;gap:4px;margin-bottom:3px;font-size:10px;display:flex}.inbox-layout .message-meta{color:#768374;justify-content:flex-end;align-items:center;gap:5px;margin-top:4px;font-size:10px;line-height:1.4;display:flex}.delivery-status{color:#7c8a91;align-items:center;gap:3px;line-height:1;display:inline-flex}.delivery-status.read{color:#1c97ce}.delivery-status.delivery-failed{color:#a44137}.delivery-status>span{font-size:9px}.jump-to-latest{color:#586b7e;background:#fff;border:1px solid #dde3e9;border-radius:50%;place-items:center;width:38px;height:38px;display:grid;position:absolute;bottom:18px;right:22px;box-shadow:0 2px 8px #20364d1f}.inbox-layout .composer{background:#f4f6f8;border-top:1px solid #dde3e9;flex-shrink:0;padding:12px 20px 9px;position:relative}.inbox-layout .composer-label{color:#657382;gap:8px;margin-bottom:8px;font-size:10px}.inbox-layout .composer-label .badge{margin-left:0;font-size:9px}.reply-window{color:#697b8d;align-items:center;gap:4px;margin-left:auto;font-size:10px;display:inline-flex}.composer-notice{color:#7a6c4f;align-items:flex-start;gap:5px;margin-bottom:9px;font-size:11px;line-height:1.6;display:flex}.composer-notice svg{flex-shrink:0;margin-top:2px}.composer-input{align-items:flex-end;gap:10px;display:flex}.inbox-layout .composer textarea{resize:none;background:#fff;border:1px solid #e2e7ed;border-radius:9px;flex:1;min-height:46px;max-height:144px;padding:11px 14px;font-size:13px;line-height:1.7}.inbox-layout .composer textarea:disabled{color:#6b7989;background:#edf0f3}.emoji-control{position:relative}.emoji-button{color:#6c7d8e;background:0 0;border:0;place-items:center;width:34px;height:46px;padding:0;display:grid}.emoji-button:hover{color:var(--brand-blue)}.emoji-picker{z-index:5;background:#fff;border:1px solid #dce5ee;border-radius:9px;grid-template-columns:repeat(4,38px);padding:8px;display:grid;position:absolute;bottom:57px;left:0;box-shadow:0 5px 20px #20364d20}.emoji-picker button{background:0 0;border:0;border-radius:5px;padding:5px;font-size:21px}.emoji-picker button:hover{background:#edf3fa}.chat-send{background:var(--brand-blue);color:#fff;border:0;border-radius:50%;flex-shrink:0;place-items:center;width:45px;height:45px;display:grid}.chat-send:hover:not(:disabled){background:var(--brand-navy)}.chat-send:disabled{opacity:.7;background:#a4b5c6}.inbox-layout .composer-bottom{margin-top:6px;padding-left:44px}.inbox-layout .composer-bottom>span{color:#748294;max-width:none;font-size:9px}.context-backdrop{z-index:8;cursor:default;background:#132e461a;border:0;padding:0;position:absolute;inset:0}.inbox-layout .context-panel{z-index:9;background:#fff;border-left:1px solid #e0e5eb;width:300px;height:100%;padding:20px;display:block;position:absolute;top:0;bottom:0;right:0;overflow-y:auto;box-shadow:-5px 0 20px #20364d16}.inbox-layout .context-heading{justify-content:space-between;align-items:center;gap:8px;margin-bottom:16px;display:flex}.inbox-layout .context-heading h2{font-family:var(--font-body), sans-serif;margin:0;font-size:15px;font-weight:750}.contact-profile{text-align:center;flex-direction:column;align-items:center;gap:7px;padding:8px 0 23px;display:flex}.contact-profile h3{margin-top:5px;font-size:14px}.contact-profile p{color:#78899b;overflow-wrap:anywhere;max-width:100%;font-size:11px}.inbox-layout .context-section{border-top:1px solid #e7ebf0;padding:19px 0}.inbox-layout .context-section h3{color:#51667a;text-transform:none;letter-spacing:0;margin-bottom:13px;font-size:11px}.inbox-layout .context-section dl>div{gap:3px;margin:12px 0}.inbox-layout .context-section dt{color:#7b8a99;font-size:10px}.inbox-layout .context-section dd,.inbox-layout .context-section p{font-size:12px}.inbox-layout .context-tip{color:#6e8194;margin-top:20px;font-size:10px;line-height:1.7}.inbox-layout .empty-state h3{font-size:14px}.inbox-layout .empty-state p{font-size:12px}@media (max-width:1280px){.chat-workspace .inbox-layout{grid-template-columns:290px minmax(0,1fr)}.inbox-layout .transcript-scroll{padding:18px 24px}}@media (min-width:1500px){.chat-workspace .inbox-layout.details-open{grid-template-columns:304px minmax(0,1fr) 300px}.inbox-layout .context-backdrop{display:none}.inbox-layout .context-panel{box-shadow:none;grid-column:3;position:relative}}@media (max-width:760px){.chat-workspace .inbox-layout{display:block}.inbox-layout .conversation-list{height:100%}.inbox-layout .conversation-panel{height:100%;display:none}.inbox-layout.has-selection .conversation-list{display:none}.inbox-layout.has-selection .conversation-panel{display:flex}.inbox-layout .mobile-back{width:29px;display:inline-flex}.inbox-layout .transcript-header{gap:9px;min-height:70px;padding:10px 12px}.inbox-layout .transcript-header .chat-avatar{width:35px;height:35px;font-size:11px}.inbox-layout .transcript-header h2{font-size:13px}.inbox-layout .contact-number{display:none}.inbox-layout .conversation-toolbar{gap:6px;padding:8px 12px}.inbox-layout .conversation-toolbar .chat-assignment{font-size:10px}.inbox-layout .toolbar-actions .button{padding:5px 7px;font-size:9px}.inbox-layout .transcript-scroll{padding:15px 18px}.inbox-layout .message-content{max-width:90%}.inbox-layout .composer{padding:10px 12px 8px}.composer-input{gap:6px}.inbox-layout .context-panel{width:min(340px,100%)}}